User-Centred Justice
How we can help:
As court users continue to face the ongoing access to justice crisis year after year, and legal professionals tirelessly work to address it, we at Audrey L Barrett Consulting recognize the significant toll it takes and the challenges of finding effective solutions, ensuring coherence and making sound decisions in a high-paced, complex, and fragmented legal environment.
With over 20 years of experience in practicing, implementing, and providing guidance on user-centred approaches, Audrey L Barrett has the expertise to help your organization make more informed decisions about the genuine wants and needs of court users and clients.
By working with us to adopt a user-centred lens, legal professionals, courts, and tribunals can discover integrated and effective solutions that are based on complete, clear, and reliable information.
Options include:
Consulting:
- Guidance on developing and implementing a user-centred lens & processes in your organization
- Support in identifying, collecting and analyzing existing information about your specific users/clients
- Help crafting and undertaking engagement plans
Education Sessions:
- Introductory presentations on what user-centred justice is and why it is important to your organization
- Training on the principles of a user-centred approach and how to apply them in your specific context
- Customized sessions for leadership and/or staff
Engagement Services:
- Designing and undertaking user engagement processes
- Assisting your organization with making sense of the information collected to shape improved delivery of processes and services that meet the needs of your users and clients